Help and support

Email us at support@parkedcare.com.

Tell us the mobile number you sign in with, and the visit number if it is about a visit, so we can find it quickly.

You sign in with a 6-digit code we text to your mobile number. There is no password to remember.

If no code arrives, check the number you typed, wait a minute and ask for another. If it still does not come, email us.

You can cancel a visit yourself, free of charge, until 1 hour before your arrival window starts: open the visit and cancel it there.

After that, or to move a visit to another time, email us.

Before you book, you see each service, its price, the sales tax and the total. Nothing else is done or charged unless you approve it first.

How to pay is shown on your visit, and in the text you get when the work is done. For a question about a charge or an invoice, email us with the visit number.

You can delete your account yourself in the app: on the first screen, choose Delete my account. It removes your name, phone number, addresses, notes, photos and sign-in, and cannot be undone. The privacy policy says what is kept.

For a copy of your information, to correct it, or to have us delete your account for you, email us with the mobile number you sign in with.

Questions about an offer, a job, what you are owed or your insurance certificate go to the same place.